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Step 2 - Create ticket with select field

Learn how to create a new Zendesk ticket with a select input with static sources.

Workflow that creates a ticket with a select input: Create ticket​

The usage of select fields in manual workflows is explained in this step. The select source is configured with static values to facilitate the process.

Summary​

How it works​

  • Creates a ticket in Zendesk with a select input with static sources.

Requirements​

  • Zendesk connection

Inputs​

  • Subject: Type → text field, Mandatory → enabled
  • Priority: Type → single select field, Options → Low, High

Outputs​

  • Markdown (text)

How to configure this workflow​

Continued from Step 1 - Create a simple ticket.

1. Add a new action​

  1. Add a new input. priority.

  2. Select single select input type and update its label and ID.

  3. Enter static options as below:

DisplayIdentifier
Lowlow
Highhigh

2. Update your action (Create ticket from Zendesk integration)​

  1. Find Create ticket action, go to ACTION INPUTS section and navigate to Priority field.

  2. Select Dynamic option from the gear icon right next to this field and enter {{input.priority}}. Inside double curlies {{ }} you can reference to your input values by typing input. and then the ID of your input. For a select input, {{input.priority}} is evaluated as the the identifier value of the selected option.

3. Save your workflow and test it.​

  1. Click Apply at top right corner to save your workflow.

  2. You can run it in canvas mode or run it in Slack.

  3. To run your workflow in Slack, call Actioner from shortcuts and then select your workflow.

  4. Enter the subject and select priority and click Create ticket.