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Step 1 - Create a simple ticket

Learn how to create a new Zendesk ticket with simple inputs.

Workflow that creates a ticket with simple inputs: Create ticket​

This step is designed to introduce the concept of inputs in Actioner apps. It takes inputs for a ticket and uses Create ticket action to create a new Zendesk ticket.

Summary​

How it works​

  • Creates a ticket in Zendesk with simple inputs.

Requirements​

  • Zendesk connection

Inputs​

  • Subject: Type → text field, Mandatory → enabled

Outputs​

  • Markdown (text)

How to configure this workflow​

1. Create your trigger​

  1. Select Manual from trigger options.

  2. On the opening panel, you can give a new name to your trigger.

2. Create your inputs and build your form​

  1. Add a new input. subject.

  2. Select text input type and update its label and ID. Enable Mandatory option.

  3. Optionally change the name of the button label.

3. Select your action (Create ticket from Zendesk integration)​

  1. Add a new node. Select Actions option and then select Zendesk from the opening list.

  2. On the opening panel, you can give a new name to your action.

  3. Select Create ticket action in action selection field.

  4. Select your Zendesk connection.

Tip

If you select a connection that is shared, this node will always be executed with your credentials. For create ticket action in Zendesk integration, it means that you become the submitter of tickets created from this workflow.

However, if you select User-based connection, this node will be executed with the Zendesk credentials of the user who is filling out this form and that user becomes the submitter.

  1. Go to ACTION INPUTS section and find Subject field.

  2. Enter {{input.subject}} in Subject field. Inside double curlies {{ }} you can reference to your input values by typing input. and then the ID of your input.

3. Add output (Markdown output)​

Output will be shown to the user who runs this workflow in Slack. By adding a markdown output, you can generate an informational text showing the user that they have created the ticket successfully.

  1. Add a new node. Select Outputs option and then select Markdown from the opening list.

  2. Go to BLOCKS section and add a new Markdown block.

  3. Add your text in the opening Markdown block field.

4. Save your form and test it.​

  1. Click Apply at top right corner to save your workflow.

  2. You can run it in canvas mode or run it in Slack.

  3. To run your workflow in Slack, call Actioner from shortcuts and then select your workflow.

  4. Enter the subject and click Create ticket.