Actioner:
Turning Support Data into Actionable Insights for Product Teams
Bridge the gap between customer feedback and product teams with AI-powered insights, all in one easy-to-use platform.
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What is Actioner?
Close the Feedback Loop with Confidence
Actioner is an intelligence platform designed specifically for product teams, enabling them to effortlessly transform customer feedback into product improvements. By connecting directly with your organization's ticketing systems like Zendesk, ServiceNow, or FreshDesk, Actioner provides a holistic view of support tickets enriched with customer details like usage data and revenue insights.
Product teams can now stay in Actioner and get the full context of the customer, allowing them to prioritize bug fixes, feature requests, and usability improvements based on business impact.
Why Actioner?
Unlock Customer Insights, Prioritize with Clarity
Unlike traditional customer support tools built for support teams, Actioner offers insights without the extra overhead. Here's why Actioner stands out:
- Customer Feedback, Simplified: Actioner integrates ticket data with CRMs, showing everything in one place.
- AI-Powered Insights: Sentiment analysis and business signals help prioritize tasks quickly.
- Cost-Effective: Get access to all relevant information without extra CRM licenses.
- Actionable Dashboards: Summarized insights and visualized data ensure fast decision-making.
How It Works?
Seamless Data Integration
Actioner pulls data from your ticketing systems and enriches it with customer data for better prioritization.
AI-Driven Insights
AI generates summaries of ticket trends, sentiment, and business impacts to help you focus on what matters.
Intuitive Dashboards
Easily grasp customer issues and product needs through visualized data in intuitive dashboards.
Key Features
For Product Teams
AI-generated Insights
Get clear, data-driven insights to help make better product decisions.
Ticket-to-Feature Mapping
Identify which product areas are causing the most friction.
Customer Health Dashboards
See customer sentiment, feedback trends, and business impact.
Feedback Prioritization
Easily spot the features or bugs that will make the biggest difference.
For Your Organization
Cost-efficient Solution
No need to pay for additional licenses for CRMs or ticketing tools.
Unified View
A unified view of support tickets and customer data.
Visualized Insights
Easy-to-consume, visualized insights for better team alignment.
Ready to Close the Feedback Loop?
Get started with Actioner today and turn support data into actionable insights for your product team.