Who Are We?
Customer Success teams are on the front lines of retention and revenue growth, yet the most valuable insights about customer health—support tickets, product usage, CRM data—are scattered across different tools, locked within separate teams.
At Actioner, we believe that bringing these insights together is the key to proactive customer management.
That's why we built Actioner —an AI agent that connects support, product, and customer success data to surface risks, highlight expansion opportunities, and ensure every customer gets the attention they need, when they need it.
Why We Built Actioner
We've been in your shoes. Whether in Customer Success, Product, or Support, we've experienced the frustration of trying to understand customer health without a single source of truth. Important signals were buried in tickets, lost in CRM notes, or hidden in product usage data—making it hard to be proactive.
Actioner changes this by bringing all customer signals together, making them actionable and enabling teams to work together seamlessly to improve retention and revenue growth.
Meet Our Leaders
Berkay Mollamustafaoglu
Co-Founder & CEO
Berkay is no stranger to founding and building successful SaaS companies. As the former CEO and co-founder of Opsgenie, he's worn the hat of a PM many times throughout his career. He understands the complexities of running a company while staying close to product needs, customer issues, and feedback. At Actioner, Berkay leads as CEO, focusing on creating a product that supports PMs in a way he's always believed in—a product that simplifies feedback loops and helps teams stay truly customer-centric.
Emel Dogrusoz
Co-Founder & CPO
As the former VP of Products at Opsgenie and Head of Product at Atlassian, Emel has spent years navigating the highs and lows of product management. From being a hands-on PM to building and leading product teams, Emel knows the obstacles PMs face with feedback management and alignment. She brings this wealth of experience to Actioner, ensuring that every feature we build genuinely addresses a real need. Emel is Actioner's Chief Product Officer, passionately steering the vision and the roadmap of the product.
Umit Cakmak
Co-Founder & CTO
With a deep background in technology and a long track record of building products from scratch, Umit is Actioner's technical visionary. As CTO, he's focused on ensuring Actioner is both scalable and reliable, aligning our tech with the real-world needs of product managers. Umit's experience in technology innovation has been instrumental in designing Actioner to seamlessly bring together all the moving parts of feedback, prioritization, and collaboration.