Last updated: October 9, 2026
Nova Era Labs, Inc. ("Actioner," "we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, the Actioner desktop application (the "App"), the Actioner relay service, our Local AI Agent and Claude integrations, our AI enablement services, and related services (collectively, the "Services").
If you do not agree with this policy, please discontinue use of the Services.
Actioner is architected so that your customer data stays with you. Understanding this architecture is the key to understanding this policy:
Your customer data lives on your machine. The App captures, processes, and stores your Customer Content (defined below) locally, on your own device, in an embedded data store. Actioner does not receive, store, or retain your Customer Content on its servers.
Credentials stay local. OAuth tokens and credentials for your connected accounts (email, calendar, meeting, CRM, and messaging tools) are stored on your device, not in our cloud.
The relay is a pass-through. To connect Claude to the data on your machine, Actioner operates a relay that proxies traffic between Claude and the App. Data crosses the relay in transit; it is not stored there. Teams may also self-host the relay, in which case the data path never touches Actioner's infrastructure at all.
Claude access is yours. When you work with your data in Claude, Claude reaches it through your own Claude account (Claude Desktop or claude.ai) via Anthropic's Model Context Protocol (MCP), scoped to your own access. There is no Actioner-provided account option for this connection: your conversations with Claude always run under your own agreement with Anthropic. Your conversation itself flows directly between your Claude client and Anthropic. When Claude uses Actioner tools during a conversation — for example, to query your customer graph or draft content — the tool requests (which may include details drawn from your prompt) and the tool results travel between Claude and your device through the relay described below: transiently, without being stored.
AI runs on your machine, under your own account. The App does not include AI models and Actioner holds no AI provider keys. To analyze your Customer Content — for example, to keep your accounts up to date, prepare meeting briefs, produce your daily briefing, and draft messages — the App runs your own Local AI Agent (such as Claude Code or Codex) on your device, signed in with your own account. Your Local AI Agent sends the content it processes directly to its AI provider (such as Anthropic or OpenAI) under your agreement with that provider; that content does not pass through Actioner.
Enrichment happens on your device. Actioner does not operate an enrichment service and does not receive your contacts or companies for enrichment. Contact and company details are built on your device from your Customer Content (for example, email signatures) and, where enabled, from publicly available information your Local AI Agent looks up through your own AI provider account. See "Contact and Company Enrichment" below.
Because of this design, most of the personal information described in this policy relates to your account with Actioner (registration, billing, support, and product telemetry) — not to the content of your customer communications.
Account details such as your name, email address, password, and profile information.
Payment information, processed securely by third-party providers (e.g., Stripe). We do not store full payment card numbers.
Communications you send us, such as support requests, feedback, or information shared during sales or AI enablement engagements.
If you choose to register or log in via a third-party service (such as Google or Slack), we may receive certain profile information from that provider, including your name, email, and avatar.
"Customer Content" means the data the App holds on your device: (a) the emails and calendar events it captures from the Google or Microsoft accounts you connect, and the meeting transcripts it receives from your meeting notetaker; (b) any other customer data you, Claude, or your Local AI Agent choose to store in the App — including data brought in from other systems (such as a CRM, ticketing, or messaging tool) through connectors you authorize; and (c) the contact and company profiles, customer graph, drafts, and artifacts the App and your Local AI Agent build from it.
Customer Content is captured, processed, and stored locally on your device by the App. Upon initial connection, the App ingests up to 90 days of historical data from each connected source, and thereafter captures new data continuously — all on your machine. Actioner's servers do not receive or retain Customer Content, and Customer Content is not uploaded to an Actioner-operated data store.
You can disconnect any source at any time in the App, which stops further capture from that source, and you can delete Customer Content at any time by removing it in the App or uninstalling the App from your device.
When you use Claude with Actioner via the default (Actioner-hosted) relay, Customer Content passes through the relay in transit between your device and Claude. This includes both directions of tool traffic: the requests Claude sends to Actioner tools (which may include details drawn from your prompts) and the results returned from your device. This transmission is encrypted and transient: the relay proxies the data and does not store Customer Content. We may retain limited operational metadata (such as connection timestamps, error codes, and volume metrics) needed to operate, secure, and troubleshoot the relay; this metadata does not include the content of your communications.
If you self-host the relay on your own infrastructure, your data path bypasses Actioner's systems entirely, and this section does not apply.
The App uses a command-line AI agent that you install on your device and sign in to with your own account — such as Anthropic's Claude Code or OpenAI's Codex (your "Local AI Agent"). With your permission, the App launches your Local AI Agent on your device, on a schedule and on demand, to run tasks on your behalf, limited to the tools and connections each task needs.
Content your Local AI Agent processes is sent by the agent directly to its AI provider, under your agreement with that provider and its privacy practices. Actioner does not receive or store it.
Actioner does not access, store, or transmit the credentials of your Local AI Agent; you sign in to it directly with your AI provider.
The App may report usage metrics about these tasks to Actioner — such as task type, duration, outcome, and token counts — as part of the telemetry described below. These metrics do not include prompts, responses, or other Customer Content.
Actioner no longer operates an enrichment service, and the App does not send your contacts or companies to Actioner or to third-party data providers for enrichment. Contact and company profiles are built on your device:
from information already in your Customer Content, such as names, titles, and phone numbers in email signatures; and
where enabled, from publicly available business information (such as a company's description and logo, or a person's role) that your Local AI Agent looks up on the web through your own AI provider account.
The resulting profiles are stored locally as part of your Customer Content. Actioner does not maintain a database of contact or company profiles.
When you use our website or the App, we automatically collect technical and usage information such as:
IP address, browser type, device type, operating system, and referring URLs.
Device identifiers and language settings.
Log and diagnostic data, including access times, feature usage, crash reports, and error events.
Website interaction data such as clicks, session duration, and navigation flows.
Cookies and similar technologies on our website to track usage, improve performance, and personalize your experience.
This telemetry describes how the Services are used; it does not include the content of your emails, meetings, or other Customer Content.
We use the information we collect for purposes including:
Providing, operating, and maintaining the Services, including the App and the relay.
Setting up and administering your account and, where applicable, your organization's workspace.
Processing transactions and sending transactional communications.
Sending product updates, security alerts, and administrative messages.
Research, analytics, and product improvement, based on account information and telemetry — not on your Customer Content.
Providing support and delivering AI enablement services you have engaged us for.
Protecting against misuse, fraud, and security threats.
Complying with legal obligations.
We do not use your Customer Content to train machine learning or AI models — ours or anyone else's. By design, we do not hold your Customer Content on our servers, so it is not available to us for training or any other purpose.
AI processing of your Customer Content happens in two ways, both under your own accounts:
Your Local AI Agent. Tasks the App runs through your Local AI Agent are processed by that agent's AI provider under your agreement with that provider, as described above.
Your own Claude conversations. When you ask Claude about your customers, your Customer Content is made available to Claude from your own device, over an MCP connection tied to your own Claude account, solely to generate responses and insights for your use. That processing occurs under your agreement with Anthropic and is governed by Anthropic's terms and privacy practices. Where the default Actioner-hosted relay carries this traffic, it does so transiently, as described above.
AI processing is therefore scoped to your own data and your own access; your data is never pooled with, shared with, or used to benefit other customers.
We may share the personal information we hold (i.e., account, billing, support, and telemetry data) with:
Vendors, consultants, and third-party service providers performing services on our behalf (e.g., Stripe for payments, cloud hosting for our website and relay infrastructure).
Business partners in the event of a merger, acquisition, or sale of assets.
Legal and regulatory authorities, if required by law or to protect rights and safety.
We do not sell personal information to third parties.
Your Customer Content is not ours to share: it resides on your device, and it flows to AI providers (such as Anthropic or OpenAI) only at your direction, through your own Local AI Agent or Claude account — not as a disclosure by Actioner. When our AI enablement team builds plays, connectors, or configurations with you, we do not take or retain copies of your Customer Content.
Account data. We retain account, billing, support, and telemetry information only for as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law. Upon termination or cancellation of your account, we will delete or anonymize your account data within 30 days, unless retention is required by law or necessary to resolve disputes or enforce our Terms. You may request earlier deletion by contacting support@actioner.com.
Customer Content. Your Customer Content is stored on your own device and is under your control at all times. Deleting data in the App, disconnecting sources, or uninstalling the App removes it; there is no server-side copy for Actioner to delete or return. We recommend exporting or backing up anything you wish to keep before uninstalling.
Relay. The relay does not store Customer Content, so there is nothing to retain or delete. Operational metadata is retained only as long as needed for security and troubleshooting.
Backups of our own systems (which contain account data, not Customer Content) may persist temporarily before being deleted.
We are based in the United States, and the account information we hold may be transferred to and processed there or in other countries where our service providers operate. Because your Customer Content remains on your device, it is not transferred internationally by Actioner, except transiently where the default relay carries it between your device and Claude. Transfers made by your Local AI Agent or Claude to their AI providers are governed by your agreements with those providers.
We comply with the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, as set forth by the U.S. Department of Commerce, with respect to the personal information we hold. If there is a conflict between this policy and the DPF Principles, the Principles will govern. We remain liable for onward transfers to third parties under the DPF.
Dispute Resolution: If you have an unresolved privacy or data use concern, you may contact our U.S.-based third-party dispute resolution provider free of charge. Under certain conditions, you may invoke binding arbitration through the DPF.
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Restrict or object to processing of your data.
Request portability of your data.
Withdraw consent where processing is based on consent.
Opt out of marketing communications by following unsubscribe links.
Residents of the European Economic Area (EEA), UK, Switzerland, Canada, and certain U.S. states may have additional rights under local laws.
These rights apply to the personal information Actioner holds (account, billing, support, and telemetry data). For Customer Content, you already have direct control: it is stored on your device and can be accessed, exported, or deleted through the App. Note that the individuals who appear in your Customer Content (e.g., your customers and contacts) should direct privacy requests to you, since you — not Actioner — control that data.
To exercise your rights, please contact us at support@actioner.com.
We do not knowingly collect information from or market to individuals under 18 years of age. If we learn that we have collected personal data from a minor, we will delete it promptly.
We implement appropriate technical and organizational measures to protect information, including:
Local-first storage: Customer Content and credentials are stored on your device rather than in our cloud, which removes the possibility of a pooled, server-side breach of customer data at Actioner.
Encryption of data at rest on your device and in transit, including across the relay.
Access scoped to your own credentials: Claude, your Local AI Agent, and the App can only reach what you can already access — never more.
Standard safeguards for the account and telemetry data we do hold.
Because Customer Content resides on your device, the security of that device (operating system updates, disk encryption, access controls) also matters; we encourage you to follow your organization's device security practices. No method of transmission or storage is 100% secure.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting an updated version and revising the "Last updated" date.
If you have questions or concerns about this Privacy Policy, please contact us at:
Nova Era Labs, Inc. (Actioner)
Email: support@actioner.com
Website: actioner.com