Privacy Policy

Last updated at Sep 12, 2025

Nova Era Labs, Inc. (“Actioner,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and related services (collectively, the “Services”).

If you do not agree with this policy, please discontinue use of the Services.

1. Information We Collect

We collect the following types of personal information:

Information You Provide

  • Account details such as your name, email address, password, and profile information.
  • Payment information processed securely by third-party providers (e.g., Stripe).
  • Content you provide while using our Services, including messages, files, or other submissions.

Social Logins

If you choose to register or log in via a third-party service (such as Google or Slack), we may receive certain profile information from that provider, including your name, email, and avatar.

Automatically Collected Information

When you use Actioner, we automatically collect information such as:

  • IP address, browser type, device type, operating system, and referring URLs.
  • Device identifiers and language settings.
  • Log data including access times, pages viewed, and actions taken.
  • Interaction data such as clicks, scrolls, mouse movements, session duration, and navigation flows.
  • Persistent identifiers that may allow us to recognize you across sessions and devices.
  • Cookies and similar technologies to track usage, improve performance, and personalize your experience.

2. How We Use Information

We use your information for purposes including:

  • Providing and maintaining the Services.
  • Personalizing your experience.
  • Processing transactions and sending transactional communications.
  • Sending product updates, security alerts, and administrative messages.
  • Research, analytics, and product improvement.
  • Protecting against misuse, fraud, and security threats.
  • Complying with legal obligations.

Customer Data and AI Usage We do not use your customer content — including documents, files, support tickets, conversations, or other data you upload — to train generalized machine learning or AI models across customers. Any AI functionality is limited to your own environment and context. Sensitive data, if inadvertently provided, will not be used for such purposes and will be deleted or secured.

3. Sharing of Information

We may share your personal information with:

  • Vendors, consultants, and third-party service providers performing services on our behalf.
  • Other users of the Services when you post content in public or shared spaces.
  • Business partners in the event of a merger, acquisition, or sale of assets.
  • Legal and regulatory authorities, if required by law or to protect rights and safety.

We do not sell personal information to third parties.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law.

When no longer needed, we will delete or anonymize your data. Backups may persist temporarily before being deleted.

5. International Transfers & Data Privacy Framework

We are based in the United States, and your information may be transferred to and processed there or in other countries where our service providers operate.

We comply with the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, as set forth by the U.S. Department of Commerce.

If there is a conflict between this policy and the DPF Principles, the Principles will govern. We remain liable for onward transfers to third parties under the DPF.

Dispute Resolution: If you have an unresolved privacy or data use concern, you may contact our U.S.-based third-party dispute resolution provider free of charge. Under certain conditions, you may invoke binding arbitration through the DPF.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Restrict or object to processing of your data.
  • Request portability of your data.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications by following unsubscribe links.

Residents of the European Economic Area (EEA), UK, Switzerland, Canada, and certain U.S. states may have additional rights under local laws.

To exercise your rights, please contact us at security@actioner.com.

7. Children’s Privacy

We do not knowingly collect information from or market to individuals under 18 years of age. If we learn that we have collected personal data from a minor, we will delete it promptly.

8. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting an updated version and revising the “Last updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Nova Era Labs, Inc. (Actioner)

Email: security@actioner.com

Website: actioner.com