All use cases

Conversational ticketing use cases

Track, create, view and assign support tickets right in Slack. Connect your ticketing tool and Slack with Actioner.

Freshdesk ticket notifications in Slack

Get notified in Slack whenever there is a new ticket in your Freshdesk instance.

Freshdesk
Slack

New Zendesk ticket alerts in Slack

Get notified in Slack whenever there is a new ticket in your Zendesk instance.

Conversational ticketing with Zendesk
Slack

Create Zendesk tickets with slash commands

Raise requests within Slack using Actioner's shortcut or slash command.

Conversational ticketing with Zendesk
Slack

Create Zendesk tickets with ticket emoji

Raise requests in Zendesk by adding emoji reactions to Slack messages in dedicated request channels.

Conversational ticketing with Zendesk
Slack

Auto-create Zendesk tickets from Slack messages

Automatically raise requests with the messages posted to dedicated request channels in Slack.

Conversational ticketing with Zendesk
Slack

Prompt users to raise their requests in Slack channels

Create tickets effortlessly in dedicated Slack channels by using new request forms.

Conversational ticketing with Zendesk
Slack

Manage and track Zendesk ticket lifecycle in Slack

Manage the entire Zendesk ticket lifecycle seamlessly by tracking all ticket updates in one single Slack thread.

Conversational ticketing with Zendesk
Slack

Update Zendesk tickets with quick actions in Slack

Effortlessly manage your queues in Slack with smart actions and emojis and provide seamless support.

Conversational ticketing with Zendesk
Slack

Update Zendesk tickets with Slack emojis

Assign and resolve Zendesk tickets by adding emojis to messages in the triage channel.

Conversational ticketing with Zendesk
Slack

Drive conversations from dedicated Slack threads

Streamline ticket conversations in dedicated Slack threads and enable seamless communication between support agents and requesters.

Conversational ticketing with Zendesk
Slack

Private Zendesk tickets for sensitive information

Enable private tickets to move the conversation between support agent and requester to direct message.

Conversational ticketing with Zendesk
Slack

Sending CSAT surveys in Slack

Gather valuable feedback from your requesters within Slack using Actioner's CSAT feature.

Conversational ticketing with Zendesk
Slack

Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use another emoji to create tickets?

Yes! You can customize your app, and change the emojis in your workflows through AppConfigs. Please check out Conversational ticketing with Zendesk help doc for more information.

How can I add new request channels?

To add new request and triage channels, you can run Set up request and triage channels workflow. After running this workflow, do not forget to invite Actioner to your new request channel! Please check out Conversational ticketing with Zendesk help doc for more information.

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