Empower your support with AI for instant responses, smoothly transitioning to human teams for complex issues, boosting satisfaction while cutting costs.
Create tickets easily
Create tickets as easy as with an emoji
Request Classification
Route requests to request forms using AI via intent analysis
Sentiment analysis
Understand emotional tones in the request message
Automated answers from your knowledge base
Synthesize answers from your knowledge sources
(Human-in-the-loop) Automated actions
Automate password resets, software access & more, request approvals or human review for critical tasks.
Skill-based agent assignment & handover
Identify situations that need human handover, and assign to the best agent with the matching skills.
Answer & Action Suggestions
Get suggestions from your knowledge sources and workflows in real-time
Swarm in Slack
Collaborate with your team in dedicated swarming-channels in Slack
AI add-ons for fast resolution
Summary generation, smart ticket merge, intent analysis and more for reducing response and resolution times.
CSAT, NPS and more..
Measure user ratings and customer happiness via Slack
Continuously Refreshed Knowledge Hub
Support assistant keeps your knowledge-base up-to-date based on new resources provided and reactions to answers.
Export & Archive
Automatically archive and export tickets, attachments, fields & comments to your back-up or source-of-truth systems
Email-Based Ticketing
Triage Channels
SLA Management
Private Ticketing
GPT- Powered Answers
Automated Workflows
Integrations
CSAT Surveys
Service Metrics
Custom Forms
See how our solutions transform workflows in Slack
Actioner participates in this industry-standard security audit on an annual basis.
Actioner ensures that customers who want to access personal data can do so in accordance with the GDPR and applicable data protection laws.
Actioner enables authenticating your users via Slack, Google, and SAML providers such as Okta.