AI Assistant for
Customer & Employee Support on Slack

Resolve support requests instantly with Actioner’s Support assistant.

Get started

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Here’s some stats
across our entire client base:

-60% Response Time

-30% Support Costs

95% >= User Ratings

+60% Agent Productivity

-60% Response Time

-30% Support Costs

95% >= User Ratings

Identify & Triage

Create tickets easily
Create tickets as easy as with an emoji
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Request Classification
Route requests to request forms using AI via intent analysis
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Sentiment analysis
Understand emotional tones in the request message

Deflect & Assign

Automated answers from your knowledge base
Synthesize answers from your knowledge sources
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(Human-in-the-loop) Automated actions
Automate password resets, software access & more, request approvals or human review for critical tasks.
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Skill-based agent assignment & handover
Identify situations that need human handover, and assign to the best agent with the matching skills.

Resolve

Answer & Action Suggestions
Get suggestions from your knowledge sources and workflows in real-time
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Swarm in Slack
Collaborate with your team in dedicated swarming-channels in Slack
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AI add-ons for fast resolution
Summary generation, smart ticket merge, intent analysis and more for reducing response and resolution times.

Follow-up & Refine

CSAT, NPS and more..
Measure user ratings and customer happiness via Slack
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Continuously Refreshed Knowledge Hub
Support assistant keeps your knowledge-base up-to-date based on new resources provided and reactions to answers.
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Export & Archive
Automatically archive and export tickets, attachments, fields & comments to your back-up or source-of-truth systems