SLACK-FIRST TICKETING

Deliver outstanding support with Actioner!

Triage requests, automate support workflows, reduce resolution times.

Slack first help desk tool stack
Missing your tool? Leverage our visual designer or request us to support it!
Are you tired of:

Constant juggling between tools and channels for filing tickets, finding answers to customer requests, keeping systems organized, and stakeholders informed while having to resolve issues quickly?

Trying to find the right people and to get their help for legal, finance, operations, development etc.?

Dealing with too many repetitive requests?

Countless browser tabs to find and consolidate information?

We hear you!

With Actioner, you can build Slack apps connecting all your customer service apps without switching between them constantly. Resolve customer tickets and escalate queries easily — all within Slack. With Actioner, you can even go beyond the limits of your toolset, with no coding!

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SLACK-FIRST SUPPORT

Bring support to where people work

Convert Slack messages, even emoji reactions into tickets.

Manage all tickets and related conversations easily in Slack.

Automatically notify service requesters and followers, in real-time.

Turn Slack messages into tickets with an emoji
Slack workflows for support teams
AUTOMATION

Save time and boost productivity 

Build workflows to automate common actions based on conditions such as ticket fields, keywords, people involved, and more.

Avoid manual work on repetitive actions, request categorization, and routing.

Check out ready-made workflows here.

CASE SWARMING

Swarm on cases with your team inside Slack

Connect agents with the right experts in dedicated Slack-swarming channels.

Involve the experts from finance, legal, operations, sales, or other departments, depending on the problem, with just a single click.

Keep all comms and updates in the swarm channel for easier access and clear history.

Case-swarming through Slack
Monitor ticket lifecycle through Slack
DASHBOARDS

Operational metrics at your fingertips

Use customizable actions to analyze service desk metrics instantly and share them with stakeholders in Slack. 

Track request volume, measure CSAT, track first response & resolution times, and more.

And more...

Use cases

See all

Freshdesk ticket notifications in Slack

Get notified in Slack whenever there is a new ticket in your Freshdesk instance.

Freshdesk
Slack

New Zendesk ticket alerts in Slack

Get notified in Slack whenever there is a new ticket in your Zendesk instance.

Conversational ticketing with Zendesk
Slack

Create Zendesk tickets with slash commands

Raise requests within Slack using Actioner's shortcut or slash command.

Conversational ticketing with Zendesk
Slack

Your gateway to seamless automation

Actioner turns the complex into simple, allowing you to connect apps and automate workflows on a grand scale, faster and easier than ever.