Triage requests, automate support workflows, reduce resolution times.
Constant juggling between tools and channels for filing tickets, finding answers to customer requests, keeping systems organized, and stakeholders informed while having to resolve issues quickly?
Trying to find the right people and to get their help for legal, finance, operations, development etc.?
Dealing with too many repetitive requests?
Countless browser tabs to find and consolidate information?
With Actioner, you can build Slack apps connecting all your customer service apps without switching between them constantly. Resolve customer tickets and escalate queries easily — all within Slack. With Actioner, you can even go beyond the limits of your toolset, with no coding!
Convert Slack messages, even emoji reactions into tickets.
Manage all tickets and related conversations easily in Slack.
Automatically notify service requesters and followers, in real-time.
Build workflows to automate common actions based on conditions such as ticket fields, keywords, people involved, and more.
Avoid manual work on repetitive actions, request categorization, and routing.
here.Check out ready-made workflows
Connect agents with the right experts in dedicated Slack-swarming channels.
Involve the experts from finance, legal, operations, sales, or other departments, depending on the problem, with just a single click.
Keep all comms and updates in the swarm channel for easier access and clear history.
Use customizable actions to analyze service desk metrics instantly and share them with stakeholders in Slack.
Track request volume, measure CSAT, track first response & resolution times, and more.
Manage the entire Zendesk ticket lifecycle, and prioritize and resolve tickets by tracking updates in Slack.