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Create Zendesk tickets with slash commands

Raise requests within Slack using Actioner's shortcut or slash command.

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What's it for

Creating tickets right in Slack becomes a breeze with Actioner's shortcut or /actioner command. This powerful feature brings a lightweight ticketing solution directly to your Slack workspace, allowing your requesters and support team to collaborate seamlessly right in Slack, where they already work. 

How it works

You can simply call Actioner from anywhere in Slack.

  1. Type the /actioner command or access it through the shortcuts menu.
  2. After calling Actioner, navigate to Create ticket workflow.
  3. Once you select it, a form appears, enabling you to provide essential details about your request.
  4. In the Subject field, briefly describe your issue, then elaborate further in the Description field.
  5. Select the requester from the users in your Slack workspace, choose a priority, status, and decide on a group or agent to assign the ticket to. 
  6. Then click Create ticket and that's all!
Create Zendesk tickets manually in Slack
Create Zendesk tickets manually in Slack

How to get started

  1. Install Zendesk for Slack to your Slack workspace and connect to your Zendesk account.
  2. Run setup workflows to create webhook for Zendesk and create your dedicated Slack channels.
  3. After you setup the app successfuly, you can start creating Zendesk tickets in Slack by calling Actioner (type /actioner) and select the workflow Create ticket.
Use case app
Conversational ticketing with Zendesk
Learn how to use
Zendesk for Slack Help Doc
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Some other handy workflows

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Get notified in Slack whenever there is a new ticket in your Zendesk instance.

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Create Zendesk tickets with ticket emoji

Raise requests in Zendesk by adding emoji reactions to Slack messages in dedicated request channels.

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Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use another emoji to create tickets?

Yes! You can customize your app, and change the emojis in your workflows through AppConfigs. Please check out Conversational ticketing with Zendesk help doc for more information.

How can I add new request channels?

To add new request and triage channels, you can run Set up request and triage channels workflow. After running this workflow, do not forget to invite Actioner to your new request channel! Please check out Conversational ticketing with Zendesk help doc for more information.