Streamline ticket conversations in dedicated Slack threads and enable seamless communication between support agents and requesters.
You can experience seamless ticket discussions right in Slack with Actioner. Actioner introduces a streamlined approach that enables smooth communication between your support team and requesters through dedicated Slack threads.
Both your agents and your requesters can effortlessly track ticket comments and stay informed about the ticket's progress and updates, all from one place, eliminating the need to navigate multiple Slack messages.
Agents can start their message with lock 🔒 emoji to add internal notes for internal team discussions. Private notes are not visible by requesters.
Visit related help doc for more information on setup and customizations ➡️