Assign, close, and escalate Zendesk tickets by adding emojis to messages in the #triage channel.
When a new Zendesk ticket is created, support team receives a real-time notification in their #triage channel. They can add emojis to quickly update tickets.
Your support agents can save time by using emojis to update Zendesk tickets and focus on solving cases as soon as they come in. By going through notifications in the #triage channel, your support team can see assigned, solved or escalated tickets.
Manage the entire Zendesk ticket lifecycle, and prioritize and resolve tickets by tracking updates in Slack.
Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.
You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.
Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.