๏“ Other use cases

Update Zendesk tickets with Slack emojis

Assign and resolve Zendesk tickets by adding emojis to messages in the triage channel.

What's it for

With just a glimpse of an emoji, update your Zendesk ticket in Slack! Emojis provide an added benefit by enabling your team to quickly scan the channel for unassigned or unresolved tickets, thus optimizing ticket management and ensuring timely resolutions. With Actioner, your team saves time with the help of emojis and improves productivity in Slack!

How it works

When a new Zendesk ticket is created, Actioner performs a seamless task by promptly sending a real-time notification to your support team's designated triage channel in Slack. This feature ensures that incoming requests or issues are immediately brought to your team's attention, streamlining the process of handling support cases.

Actioner stands out with its intelligent use of emojis, elevating ticket management to new levels of efficiency.

With the eyes ๐Ÿ‘€ emoji, you can swiftly assign the ticket to yourself, making sure it lands in the right hands.ย 

And when you've successfully solved a ticket, the check mark โœ… emoji is there to help you mark it as "solved," keeping things nice and tidy.

Update Zendesk tickets with Slack emojis
Update Zendesk tickets with Slack emojis

๐Ÿ’ก Actioner goes beyond mere ticket updates. You can harness the power of emojis to create new tickets as well.

How to get started

  1. Install Zendesk app for Slack from Actioner App directory.
  2. Connect to your Zendesk account and select your Slack workspace.
  3. Through running setup workflows, you'll create webhook for Zendesk and create your dedicated Slack channels.
  4. When there's a new Zendesk ticket notification on your triage channel, you can update Zendesk tickets using emojis in Slack.

Visit related help doc for more information on setup and customizations โžก๏ธ

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Some other handy workflows

Freshdesk ticket notifications in Slack

Get notified in Slack whenever there is a new ticket in your Freshdesk instance.

Freshdesk
Slack

New Zendesk ticket alerts in Slack

Get notified in Slack whenever there is a new ticket in your Zendesk instance.

Conversational ticketing with Zendesk
Slack

Create Zendesk tickets with slash commands

Raise requests within Slack using Actioner's shortcut or slash command.

Conversational ticketing with Zendesk
Slack

Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use another emoji to create tickets?

Yes! You can customize your app, and change the emojis in your workflows through AppConfigs. Please check out Conversational ticketing with Zendesk help doc for more information.

How can I add new request channels?

To add new request and triage channels, you can run Set up request and triage channels workflow. After running this workflow, do not forget to invite Actioner to your new request channel! Please check out Conversational ticketing with Zendesk help doc for more information.