Incident war rooms in Slack

How it works:

1. When there is a new PagerDuty incident, an incident war room is created by Actioner. War room is a Slack channel dedicated for an incident and brings all stakeholders together and helps them communicate faster during the incident and collaborate on resolving the incident.
2. Actioner invites all stakeholders, the incident responders and the incident assignees to war room.
3. Stakeholders can quickly catch up with the summary of the incident and immediately understand context.
4. War room is real-time synced with the incident in PagerDuty. Stakeholders get notified of all updates through the incident lifecycle.
5. Slack notifications sent to incident war room include smart action buttons that enable your incident response teams to manage the incident without leaving Slack. They can quickly add responders, or update the incident.
6. Actioner also sends smart reminders to the incident war rooms. They remind your incident response teams to create Statuspage incidents, follow-up tasks in Jira, or write post-mortems right after the incident resolution.
7. During the incident lifecycle, stakeholders also get posts such as how to best handle incidents or how to write post-mortems.
8. If you are using Jira, you can quickly create follow-up tasks when the incident is resolved.
9. If you are using Statuspage, you can automatically create Statuspage incident when the PagerDuty incident is created. As the PagerDuty incident's status changes, the incident in Statuspage is updated accordingly. If you do not want to create Statuspage incidents automatically, but still want to announce specific incidents through Statuspage, Actioner's incident management solution also enables you to create and update Statuspage incidents through the smart reminders posted in incident war rooms.