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Incident and on-call management with PagerDuty

Create PagerDuty incidents from Slack, and collaborate on incident war rooms for a quick resolution. Check PagerDuty on-call list via Slack effortlessly.

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Manage and track PagerDuty in Slack with Actioner. Start using the app in Slack immediately after you install it. Actioner provides a seamless Slack PagerDuty integration. 🔥 Manage your incidents through their lifecycle and track their updates in incident war rooms. 🌟 Let all responders take relevant actions with all the context needed — all within Slack. 🔎 Bring visibility on the incident resolution progress, and keep stakeholders and customers informed on the status and other significant changes. ⏰ Increase collaboration during incidents, and reduce resolution times with Actioner. ## Features - PagerDuty notifications on Slack: Get notified of PagerDuty incidents and track & manage their lifecycle through Slack. - PagerDuty actions on Slack: Create PagerDuty incidents from Slack using fire 🔥emoji. Assign, update incidents, and add notes or responders without leaving Slack. - Post-incident checklist: Remind critical tasks to your incident responders in incident war rooms. - On-call management: Hand off your on-call from Slack. Track and collect handoff requests in one channel, take the on-call with a single click and inform your colleagues from one place. Check on-call schedules. ## How it works Actioner connects your PagerDuty & Slack and brings incident & on-call management to your teams. Your team can report incidents by adding emojis to messages in dedicated Slack channels and tracking the status of incidents in broadcast channels. This app brings together incident assignees, responders, on-calls, and stakeholders in war rooms, enabling them to focus on resolving incidents in Slack. Actioner also notifies incident assignees and responders through direct messages in Slack and continues to guide them throughout the incident. As soon as an incident is updated, Actioner keeps updating war rooms and responders by suggesting follow-up actions relevant to that update, such as acknowledging or reassigning incidents. Along with managing incidents, this app allows your team to check who is on call in Slack.

Workflows

Send message when incident is acknowledged

This workflow sends a message to the dedicated incident channel when the incident is acknowledged.

Invite responders to incident channel

This workflow automatically invites users to the dedicated incident channel when they are added as a responder to the incident.

Acknowledge

Acknowledges the selected incident.

See incident details

Returns the details of a selected incident.

Send message when incident is reassigned

This workflow sends a message to the dedicated incident channel when the incident is reassigned.

Send message when incident is escalated

This workflow sends a message to the dedicated incident channel when the incident is escalated.

Reject on-call handoff request

Run this workflow to reject the on-call handoff request. The rejection message will be automatically sent to the on-call handoff message thread. Also, the user who suggested you will be informed with a DM.

Send message when incident is reopened

This workflow sends a message to the dedicated incident channel when the incident is reopened.

Suggest someone for on-call handoff

This workflow allows you to suggest someone for the on-call handoff. Suggested user receives a DM via Slack.

Snooze incident

Snoozes incident for the specified duration.

Merge incidents

Merges the selected incident to the target incident.

Assign incident to me

Assigns an incident to the user.

Send message when a responder is added

This workflow sends a message to the dedicated incident channel when a new responder is added to the incident.

Take on-call

Allows you to take on-call for a selected schedule.

Send broadcast message

This workflow automatically sends a message to the broadcast channel when there is a new incident on PagerDuty. Incident updates will be regularly reflected on the original message.

Send message when incident is resolved

This workflow sends a message to the dedicated incident channel when an incident resolved.

Resolve incident

Resolves the selected incident.

List incidents

Returns PagerDuty incidents.

Create incidents via fire emoji

This workflow is run when 🔥 (fire) emoji is added to a message on a selected channel. It helps users to create an incident on PagerDuty using workflow buttons.

Search incidents

Returns the search result of incidents.

Set problem reporting channel

This workflow creates a problem reporting channel on Slack with a given prefix. When someone puts a fire emoji on a message in this channel, Actioner will prompt users to create an incident in PagerDuty. If you do not specify the prefix, the channel will be created as #actioner-problem-reporting.

Update incident

Updates a selected incident.

Search services

Returns the search result of services.

Send message when a note is added

This workflow sends a message to the dedicated incident channel when there is a new note on the incident.

Subscribe to PagerDuty events

This workflow creates a webhook on PagerDuty to subscribe to incident events. You need to select a scope type to create this webhook: If you select Account as the scope type, Actioner will receive all incident events from your account. If you select Service or Team as the scope type, Actioner will only receive the incident events from the selected team/service incidents.

Set broadcast channel

This workflow creates a broadcast channel on Slack with a given prefix. When there is a new incident on PagerDuty, a summary post will be sent to this channel, and incident updates will be regularly reflected on the post. If you do not specify the prefix, the channel will be created as #actioner-broadcast

Send message when incident is unacknowledged

This workflow sends a message to the dedicated incident channel when the incident is unacknowledged.

List services

Returns the list of PagerDuty services.

Send Slack DM to PD user

This workflow automatically sends a DM to the users.

Add override

Adds override for a user to a selected schedule between the specified start and end date.

Create incident

Creates a PagerDuty incident with given input parameters.

Send message when incident priority is updated

This workflow sends a message to the dedicated incident channel when the incident priority is updated.

List on-calls

Returns the list of on-calls.

See my on-calls

Returns the on-call information for the user who run the workflow.

Find Slack user by PD user

This sub-workflow finds the Slack user mapping of a given Pagerduty user.

Add channel to report problems

To start reporting problems in Slack, run this workflow by selecting your channel. Your messages will turn into incidents when reacted with fire 🔥 emoji.

Add note

Adds note to a selected incident.

Edit broadcast message and channel topic

This workflow automatically updates the main message on the broadcasting channel and updates the dedicated incident channel topic.

Add responder

Adds a new responder request for the specified incident.

Set dedicated incident channel

This workflow automatically creates a Slack channel when there is a new incident on PagerDuty. It also invites responders to the channel, sets the channel purpose, and sends a summary message.

Get service

Returns the details of a selected service.

Escalate incident

Escalates the incident to the selected escalation level.

Send message when responder replies a request

This step sends a message to the dedicated incident channel when an incident responder replies the request.

Track incident lifecycle and send direct messages

This workflow sends direct messages to certain involved people. It triggers workflows when the PagerDuty incidents are either triggered, reassigned or a new responder is added to them

On-call handoff

Run this workflow to post an on-call handoff request to a selected Slack channel. Your colleagues can take the on-call or suggest someone directly from Slack.

Reassign incident

Re-assing someone to the selected incident.

Update priority

Updates the priority of a selected incident.

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