Other use cases

Auto-create tickets

Automatically open requests in Zendesk for Slack messages sent in specifically dedicated channels.

How it works:

Actioner automatically turns Slack messages into Zendesk tickets.

  1. You can dedicate specific Slack channels for internal requests. When a new message is sent to one the these channels, Actioner automatically creates a ticket for the message posted. Note that you can set up rules to include or exclude messages for containing specific keywords.
  2. Internal support team automatically gets notified of the new ticket.
  3. Slack notifications sent to support agents and requesters include smart follow-up action buttons.
  4. Requester and agent can communicate by replying to each other from the Slack threads.

Actioner enables a seamless experience between requesters and the support agents, saving everyone time to focus on their work. Through Slack notifications, agents and requesters can quickly connect and communicate with each other through a Slack conversation.

A Zendesk ticket is created automatically when a message is sent in a dedicated Slack channel
A Zendesk ticket is created automatically when a message is sent in a dedicated Slack channel
Use case app
Conversational ticketing with Zendesk
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Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use other emojis?

Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.