How to create a Jira ticket from Slack

Conversational ticketing with Jira is a Slack bot to create Jira ticket, track ticket updates, and manage the entire ticket lifecycle from Slack. It integrates seamlessly into Slack and offers two methods for creating tickets:

1. Creating ticket through /jira-support command and filling out the pop-up form
2. Creating a Jira ticket with ticket emoji

1. Create Jira ticket through Slack command

Here's how you can create a Jira issue in Slack: 

1. Open Slack and type /jira-support to call the Jira app.
2. Select Create issue from the list.
3. Fill out the form fields; issue details, such as description, issue type, assignee, and priority. 
4. Click the Create to submit the Jira ticket.

The ticket will automatically be sent with the details in the channel dedicated to Jira issues. And that's it! You've just created a Jira ticket using Actioner in Slack.

2. Creating Jira ticket by adding emoji

 Follow these steps to create a new issue using a ticket emoji:

1. Navigate to the #jira-report-an-issue channel in Slack.
2. Find the message you want to turn into a Jira ticket.
3. React with 🎫 emoji.
4. Click the Create Issue button that appears in the thread.
5. Fill in the required fields in the appearing form, such as the issue type, assignee, priority, and description.

Actioner will automatically post the issue details in the designated channel, which you created during setup.

💡 You can customize the fields in the Create Issue form in Actioner to only show the ones you need. This allows you to easily hide or show certain fields based on your project needs, making it easier to create Jira tickets with the necessary information. To do this, navigate to the Create issue workflow and modify the fields according to your requirements. 

Bonus: Expand issue status 

With Actioner, you can also expand the status of any Jira issue by mentioning its key in a dedicated channel with a seamless Jira Slack integration & here's how:

1. Type "What is the status of [issue key]?" and send a message to #jira-report-an-issue channel.
2. Actioner will automatically expand the ticket status for you in the Slack message and provide you with the link to the original ticket message in Slack.
3. You can easily take quick actions on the ticket, such as commenting or logging work on the issue right in Slack. 

➡️ For more information, check out the use case: Expand issue status by mentioning 

❗To create Jira issues using emojis and expand Jira issue status in Slack, you need to complete the setup in Actioner after installing the Jira app.

How to get started

To start creating Jira tickets from Slack follow these steps:

1. Install Jira app to your Slack workspace.
2. Connect to your Jira account.
3. Type /jira-support in any message box in Slack.
4. Set up your Jira project channels to get new issues updates and create issues in Slack (#jira-report-an-issue).

If you want to learn more & require assistance, please contact us at our Slack community.