Expand issue status by mentioning

What’s it for?

To get a quick overview of an issue you reported, you can simply mention the issue key in your message. Actioner automatically expands the message to with provisioning you a link that includes the preview of the issue that shows the issue summary, its status, priority, issue type and assignee.

It is particularly useful for teams that use Slack as their primary ChatOps tool, as it eliminates the need to constantly switch between different applications to check the latest status of an issue. By reducing the amount of context switching, you and your teams can save time and increase their productivity.

How it works

Mention the Jira issue key in a Slack message: 

To get the status of a Jira issue in Slack, you can mention the issue key in the #jira-report-an-issue channel. For example, if the issue key is PROJ-1234, you can type What is the status of PROJ-1234? in your message.

Actioner expands the message to include issue details: 

Once the issue key is mentioned, Actioner shares a link where you can get the latest updates of the issue and view its entire lifecycle and updates. The link automatically expands to show a summary of the issue, including its status, issue type, priority, and assignee.

Issue details are always up-to-date: 

Actioner's bi-directional integration between Jira and Slack ensures that the issue details in Slack are always up-to-date. Any updates made to the issue in Jira or in Slack, such as changes to the status or priority are automatically reflected in the issue previews.

Take action on the issue directly from Slack: 

In addition to catching up with the latest status, Actioner also enables you to run actions on the issue directly from Slack. You can use the smart actions in the Slack messages to assign the issue, change its status, add a comment or log work.

How to get started

To begin using Actioner’s Jira app in Slack,

1. Sign up to Actioner.
2. Install Jira app to your Actioner workspace.
3. Connect to Jira and Slack.
4. Proceed to setup action Create channel to report a Jira issue. Type the prefix for the channel where you want to get the status of an issue. 
5. After running setup action, you can start getting the status of your issues by sending a message to this channel. 

💡 If you are looking for the same ability in a different channel, you can navigate to your Jira app’s Workflows tab, find the workflow named Get the status of an issue when a message is sent to #report-an-issue channel and update Channel field with your preferred channel.  If you want to use this feature in multiple channels, you can clone the workflow and update the Channel field.