Zendesk integration by Actioner

Eliminate repetitive manual tasks in managing customer inquiries and support tickets, increase your team’s productivity, and more with no code.

## About Zendesk Zendesk is a leading customer support platform that enables businesses to streamline their support processes and deliver exceptional service. It is a centralized hub for customer inquiries, tickets, and interactions. It offers a comprehensive set of tools and features that empower support teams to handle customer issues and ensure their satisfaction efficiently. From tracking and prioritizing tickets to providing timely and individualized assistance, Zendesk optimizes agent productivity and customer support. Zendesk platform provides flexibility and scalability. Whatever the size of your organization, Zendesk adapts to your organization's needs and growth. You can customize your support workflows, define ticket categories, and set automations to streamline your processes. Zendesk provides a seamless support experience through multiple channels, including phone, chat, and email. In addition to its powerful ticket management capabilities, Zendesk offers comprehensive reporting and analytics features. These provide valuable insights into support team performance, customer satisfaction levels, and ticket resolution times. By leveraging these insights, businesses can identify areas for improvement, track support metrics, and make data-driven decisions to enhance their customer support operations continuously. ## Make the most out of Zendesk integration Zendesk integration by Actioner allows you to customize your customer support workflows and extend the platform's capabilities. Seamlessly connecting Zendesk with your existing tool stack can enhance your team's productivity, streamline your support processes, and transform your business into a customer-centric organization. With Actioner's integration, you can make the most out of Zendesk and deliver exceptional support experiences to your end users. - Eliminate repetitive manual tasks involved in managing customer inquiries and support tickets. Automating ticket creation, assignment, and tagging enhances efficiency, minimizes errors, and ensures that tickets are efficiently handled and routed to the right agents, improving customer satisfaction and response times. - Facilitate real-time communication among your support team, gather insights, and resolve customer issues faster. Leverage ready-to-use workflows to access and enrich your Zendesk data, gather valuable customer insights, track support metrics, and generate reports without manual effort. - Enable your agents to focus on resolving complex issues, providing personalized support, and building strong customer relationships. - Empower your support team to invest their time growing your business and making customers happy.

Triggers

Assignee updated

Triggers when a ticket’s assignee is updated.

Comment added

Triggers when a comment is added.

Group updated

Triggers when a ticket’s group is updated.

Internal note added

Triggers when a new internal note is added to a ticket.

Priority updated

Triggers when a ticket’s priority is updated.

Public reply added

Triggers when a new public reply note is added to a ticket.

Status updated

Triggers when a ticket’s status is updated.

Ticket created

Triggers when a new ticket is created.

Ticket updated

Triggers when a new ticket is updated.

Actions

Add comment

Add a public reply or a private comment to a ticket.

Add comment and set status

Add a comment to the ticket and change its status.

Add follower

Add follower to a ticket.

Add tags to ticket

Add tags to a ticket.

Assign ticket to a group

Assign a ticket to a group.

Assign ticket to a user

Assign a ticket to an agent.

Create follow-up ticket

Create a follow-up ticket from an existing ticket.

Create ticket

Create a new ticket in your account.

Create ticket via selected form

This action creates a ticket based on a specific form.

Create trigger

Create a trigger.

Create user

Create a new user in your account.

Create webhook

Create a webhook.

Download file

Download contents from the provided file url.

Generate create ticket form dynamic inputs

This action generates form fields for creating a ticket.

Generate update ticket form dynamic inputs

This action generates form fields for updating a ticket.

Get ticket

Retrieve the details of a ticket.

List brands

Returns a list of all brands for your account sorted by name.

List comments

List comments for a ticket.

List custom roles

List custom roles. It is available for accounts on the Enterprise plan or above.

List custom ticket statuses

List all undeleted custom ticket statuses for your account.

List groups

Retrieve a list of groups in your account.

List organizations

Retrieve a list of organizations in your account.

List satisfaction ratings

Get a list of satisfaction ratings in your account.

List tags

List the most popular tags in the last 60 days, in decreasing popularity.

List ticket fields

Retrieve a list of all system and custom ticket fields in your account.

List ticket forms

Retrieve a list of all ticket forms for your account.

List tickets

Get a list of tickets in your account.

List users

List users, administrators, and end users in your account.

List webhooks

Retrieve webhooks.

Remove tags from a ticket

Remove tags from a ticket.

Search

Search tickets, users, and organizations.

Search users

Search users in your account.

Show a brand

Returns a brand for your account.

Show many ticket forms

Show many ticket forms.

Show settings

Shows the settings that are available for the account.

Show user

Show user according to user id.

Update ticket

Update a ticket in your account.

Update ticket via selected form

This action updates a ticket based on a specific form.

Upload file

Uploads a file that can be attached to a ticket comment. It doesn't attach the file to the comment.

Upload profile photo of a user

This action uploads a profile photo to a user.

Zendesk