## About JSM Jira Service Management, is an advanced service management platform designed to streamline support operations and enhance customer satisfaction. Utilized by organizations worldwide, JSM offers a comprehensive suite of tools to manage service requests, incidents, changes, and problems efficiently. JSM enables teams to deliver exceptional service by providing a centralized platform to handle customer inquiries, technical issues, and service requests promptly. With customizable workflows, automation capabilities, and powerful reporting features, JSM empowers teams to resolve issues quickly, minimize downtime, and improve service delivery. ## Make the most out of JSM Integration Optimize your service management with our JSM integration solution. Seamlessly integrating JSM with our platform unlocks powerful features to streamline workflows and enhance collaboration within your team. Key Benefits of JSM Integration: - Automate ticket processes to boost productivity and efficiency. - Gain actionable insights for continuous service improvement. - Ensure data consistency and efficiency across your organization. - Foster real-time collaboration between JSM and other platforms. - Deliver exceptional service to exceed customer expectations and drive business success.

Triggers

All events

This trigger is activated when an issue event occurs.

Comment created

This trigger activates when an issue comment is created.

Comment deleted

This trigger activates when a comment is deleted.

Comment events

Both comment created and comment updated events result in the activation of this trigger.

Comment updated

This trigger activates when an issue comment is updated.

Issue created

This trigger activates when an issue is created.

Issue deleted

This trigger activates when an issue is deleted.

Issue events

This trigger is activated with any issue event.

Issue updated

This trigger activates when an issue is edited.

Actions

Add customers

Adds one or more customers to a service desk.

Add organization

Adds an organization to a service desk.

Add request participants

Adds participants to a customer request.

Add users to organization

Adds users to an organization.

Answer approval

Enables a user to Approve or Decline an approval on a customer request.

Create comment with attachment

Creates a comment on a customer request using one or more attachment files.

Create customer

Adds a customer to the Jira Service Management instance.

Create customer request

Creates a customer request in a service desk.

Create organization

Creates an organization by passing the name of the organization.

Create request comment

Creates a public or private (internal) comment on a customer request.

Create webhook

Registers webhooks.

Get approval by id

Returns an approval.

Get approvals

Returns all approvals on a customer request.

Get articles

Returns articles which match the given query string across all service desks.

Get assets workspaces

Returns a list of Assets workspace IDs.

Get attachment content

Returns the contents of an attachment.

Get attachment thumbnail

Returns the thumbnail of an attachment.

Get attachments for request

Returns all the attachments for a customer requests.

Get comment attachments

Returns the attachments referenced in a comment.

Get customer request by id or key

Returns a customer request.

Get customer request status

Returns a list of all the statuses.

Get customer requests

Returns all customer requests for the user executing the query.

Get customer transitions

Returns a list of transitions, the workflow processes that moves a customer request from one status to another, that the user can perform on a request.

Get customers

Returns a list of the customers on a service desk.

Get feedback

Retrieves a feedback of a request.

Get info

Retrieves information about the Jira Service Management instance such as software version, builds, and related links.

Get issues in queue

Returns the customer requests in a queue.

Get organization

Returns details of an organization.

Get organizations

Returns a list of organizations in the Jira Service Management instance.

Get properties keys

Returns the keys of all properties for an organization.

Get property

Returns the value of a property from an organization.

Get queue

Returns a specific queues in a service desk.

Get queues

Returns the queues in a service desk.

Get request comment by id

Returns details of a customer request's comment.

Get request comments

Returns all comments on a customer request.

Get request participants

Returns a list of all the participants on a customer request.

Get request type by id

Returns a customer request type from a service desk.

Get request type fields

Returns the fields for a service desk's customer request type.

Get request type groups

Returns a service desk's customer request type groups.

Get request types

Returns all customer request types from a service desk.

Get service desk by id

Returns a service desk.

Get service desks

Returns all the service desks in the Jira Service Management instance that the user has permission to access.

Get SLA information

Returns all the SLA records on a customer request.

Get SLA information by id

Returns the details for an SLA on a customer request.

Get subscription status notification

Returns the notification subscription status of the user making the request.

Get users in organization

Returns all the users associated with an organization.

Perform customer transition

Performs a customer transition for a given request and transition.

Post feedback

Adds a feedback on an request.

Subscribe notification

This method subscribes the user to receiving notifications from a customer request.

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Jira Service Management