Triggers
New note on ticket
Triggers when there is a new private note on a ticket
New reply on ticket
Triggers when there is a new reply on a ticket
New ticket created
Triggers when a new ticket is created
New update on ticket
Triggers when a ticket is updated
New update on ticket
Triggers when there is a new update on a ticket
Actions
Add private note to ticket
Used to add a private note to a ticket.
Create automation rule
Used for creating the automation rules that are used for webhooks.
Create new ticket
Create a new Freshdesk ticket by specifying the desired ticket fields.
Delete multiple tickets
Delete multiple tickets by choosing tickets by their subjects.
Delete ticket
Choose a ticket by ticket id and delete the ticket.
Get agent
Get details of an agent by id
Get group
Get group name by group id.
Get single ticket details by id
Get a ticket details by choosing a ticket by its id.
Get single ticket details by subject
Get a ticket details by choosing a ticket by its subject.
List agents
List all the agents.
List all agents in a group
Lists all the agents that belong to the specified group.
List conversations of a ticket
Choose a ticket by subject and lists all conversations of the ticket.
List groups
List all the agent groups.
List ticket fields
List all the available ticket fields.
List tickets
List all the tickets.
Reply to ticket
Choose a ticket by subject and reply to the ticket.
Search tickets
Retrieve all the tickets that match the specified ticket fields.
Update multiple tickets
Choose multiple tickets and update them by specifying the ticket fields.
Update ticket
Choose a ticket by id and update the ticket by specifying the ticket fields.
View automation rule
Used for viewing an automation rule that are used for webhooks.
