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Actioner 💚 Zendesk

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We don't compete with Zendesk

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We complement Zendesk to fit your needs

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We seamlessly integrate Zendesk with Slack

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Say hello to Zendesk in Slack!

Frustrated with juggling tools and channels to manage support tickets, find answers, keep systems organized, and stakeholders informed? Zendesk's Slack app falls short as agents still need to use both Slack and Zendesk to keep everything up-to-date. Actioner offers a customizable Zendesk solution that streamlines ticket management within Slack, eliminating the need to switch between different tools and channels.

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Zendesk app

Zendesk app by Zendesk for Slack, is primarily used for sending notifications from Zendesk to channels in Slack, and creating Zendesk tickets in Slack.

Without Actioner

Actioner’s Zendesk app

Actioner is a no-code Slack app builder letting you go beyond your individual tools such as Zendesk, and run all complex business processes by connecting different apps, data sources, and systems right within Slack.

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With Actioner

Take Zendesk & Slack integration to the next level with Actioner

Actioner offers a wealth of advanced functionalities and benefits for integrating Zendesk with Slack. These include:

  • Unmatched customizability through a no-code app builder

  • Elimination of dependence on Zendesk or other vendors for building required Slack app features

  • Slack-centric automation, including workflows involving human-in-the-loop automations

  • Flexible scheduling of SLAs, reminders and status updates tailored to specific Slack audiences

  • Advanced Zendesk ticket search capabilities directly within Slack

  • Advanced Zendesk ticket creation and previews directly in Slack

  • Custom forms matching precise needs for various actions such as creating tickets, updating status, and running CSAT

  • Unique reporting capabilities, meticulously designed for Slack

  • Customizable emoji actions

  • Threaded update options for easy use, improved organization and visibility

  • Dedicated channels and swarming for critical cases

  • Ability to collaborate with external users in Slack Connect channels

  • And many more features that make Slack and Zendesk integration seamless and effortless.

Your gateway to seamless automation

Actioner turns the complex into simple, allowing you to connect apps and automate workflows on a grand scale, faster and easier than ever.

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