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From disarray to precision: The Keyholding Company's Bug tracking breakthrough

Looking for a way to streamline Azure board management in Slack? Learn how The Keyholding Company revolutionized their bug tracking system with Actioner for enhanced operations.

The Keyholding Company set out to transform their bug tracking system by integrating Slack with Azure DevOps Boards through Actioner. This effort, aimed at improving real-time collaboration and streamlining reporting, faced its set of challenges and learning moments. Originally planned as a straightforward integration, it evolved into a deeper version of Azure Slack integration, enhancing their operational strategies significantly.

Meet Sam Poate, the Lead Engineer at The Keyholding Company. Facing challenges with effective bug tracking and reporting, Sam reached out to Actioner to craft a bespoke solution that would bridge the gaps between Azure DevOps Boards and Slack. His team struggled with communication inefficiencies and delays in addressing critical issues, which hindered collaborative efforts and operational workflows.

“Actioner's integration of Azure DevOps Boards with Slack has dramatically improved our bug tracking process, allowing for real-time updates and significantly faster issue resolution. Actioner has not only enhanced our team's collaboration but also led to higher-quality deliverables and improved customer satisfaction." — Sam Poate, Lead Engineer, The Keyholding Company

In response, Actioner developed a tailored Azure Boards Slack app, a transformative tool that allowed for seamless integration directly into their workflow. This new app, now available in the Actioner app directory for wider use, enables team members to report bugs through a simple, intuitive interface within Slack. 

Bugs are automatically logged as new work items in Azure DevOps Boards, complete with all necessary details captured through customizable forms. 

Sam's proactive approach not only solved his team's specific needs but also enhanced the bug tracking and reporting process for others facing similar challenges.

Collaboration catalyst: Enhancing team dynamics

With Actioner’s seamless synchronization between Slack and Azure DevOps Boards, The Keyholding Company experienced a surge in team collaboration and transparency. 

This dynamic facilitated real-time updates and comments within the same platform, allowing stakeholders to maintain continuous oversight and engagement without the need to switch between Azure DevOps Boards and Slack

Operational optimization: Accelerated resolutions and refined focus

Since adopting the tailored Azure Boards Slack app by Actioner, The Keyholding Company has witnessed a notable decrease in bug resolution times through streamlined workflows and immediate identification and communication of issues. 

The refined focus and structured reporting system have enabled the development team to proactively address bugs, leading to higher-quality deliverables and a marked improvement in customer satisfaction.

Transformation triumph: A new standard in Bug tracking

Actioner has redefined bug tracking for The Keyholding Company, turning it into a model of efficiency and proactive problem-solving. By integrating Azure DevOps Boards with Slack, the company not only optimized its bug resolution processes but also fostered an environment ripe for continuous improvement and innovation. 

The Keyholding Company now stands as a prime example of how strategic tool integration can profoundly enhance operational capabilities and team dynamics.

Revamp Bug tracking with Actioner: Try Azure DevOps Boards for free!

Elevate your bug tracking experience just like The Keyholding Company did. Discover how Actioner can streamline your workflows, enhance collaboration, and drive innovation. Don't wait to revolutionize your bug tracking process! Try Azure DevOps Boards for free today.

The Keyholding Company is a leader in tech-enabled security services in the UK, specializing in keyholding and rapid alarm response, committed to enhancing industry standards and environmental sustainability.

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Company size

51-200 employees


Security and Investigations


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