SLA breaching requests
Run this workflow to list requests that time to first response or time to resolution is breached.
This workflow allows you to view the properties and comments of a single JSM issue.
Update status of a request
Run this workflow to change the status of a JSM request.
This workflow allows you to add an internal note to an issue in JSM.
Subscribe to a request
This workflow allows you to receive notifications of the updates of a request.
Add request participants
This workflow adds participants to a customer request.
Update priority of a request
Run this workflow to increase or decrease the priority of a JSM request.
Run this workflow to view open requests in your JSM project.
Reply to customer
Run this workflow to add a public reply to a request in JSM.
Create a request
Run this workflow to create a new request in your Jira service desk. You can create a request for yourself if you need support from your help desk or you can create a request on behalf of your customers.
Run this workflow to assign a JSM request to a user.