The blog for people who actually listen to their customers.

From retention tactics to workflow fixes, we’re sharing what we learn while building Actioner (and talking to hundreds of CS pros along the way).

What CS Teams Are Really Saying About AI
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What CS Teams Are Really Saying About AI

Customer success teams are experimenting with AI, but most usage remains limited to individual tasks like writing emails or summaries. This blog explores how AI can drive real transformation when adopted at the team level, turning scattered data into proactive action and freeing CS teams to focus on strategy, not manual prep.