Other use cases

Manage and track issues in Slack

Track and manage any update on Jira issues without leaving Slack.

What’s it for?

Smart notifications are ideal for teams who want to streamline their workflows and reduce the time spent on manually checking Jira updates. Real-time notifications in Slack enable your developers to stay informed and take actions on important issues quickly.

How it works 

Actioner sends real-time notifications whenever a Jira issue is updated. These notifications contain smart actions that can be executed directly in Slack, allowing you to manage and track issues without switching context.

Whether an issue is updated in Jira or Slack, Actioner listens and processes the updates, ensuring that team members are always up-to-date on the latest changes. In addition, you can take action on issues directly from Slack, such as assigning them, changing status, logging work, or adding comments.

Actioner also provides contextual information about Jira issues within Slack, including issue summaries, descriptions, and priority levels. This helps you quickly understand the issue at hand and take appropriate action.

By streamlining issue management and notification processes, Actioner’s Jira-Slack integration helps teams work more efficiently.

How to get started

To begin using Actioner’s Jira app in Slack,

  1. Sign up to Actioner.
  2. Install Jira app to your Actioner workspace.
  3. Connect to Jira and Slack.
  4. Proceed to setup action Select channel for Jira notifications. Select your project and the channel you want to get notifications for issues in the selected project.

💡 You can re-run this action to get notified of issues in multiple projects.

Frequently asked questions

Is it possible to connect multiple Jira projects?

Yes, during setup you can re-run the action named Select channel for Jira notifications by selecting your project and the Slack channel you want to get notified of new issues.

If you want to connect another project after setup, follow below steps:

  1. Call Actioner app in Slack.
  2. Start typing Select channel for Jira notifications.
  3. Run this action by selecting your project and your Slack channel.
Does it work with Jira Work Management and Jira Service Management projects?

This app currently supports Jira Software and Jira Work Management projects. We’ll be introducing a new app that connects Jira Service Management projects.

What is your pricing plan?

Please check out our pricing page for further details on different subscription options.

Can I customize the Slack notifications?

Yes, you can use Actioner’s no-code designer to customize the content of notifications and actions you can run through them.

Is it possible to change the emoji for reporting Jira issues?

Yes, you can navigate to Workflows tab of Jira app installed in your Actioner workspace and find the workflow named Create channel to report a Jira issue and update it with your preferred emoji in Emoji field.