Step 2 - Create ticket with select field
The usage of select fields in manual workflows is explained in this step. The select source is configured with static values to facilitate the process.
Step 3 - Create ticket with dynamic value
The purpose of this step is to explain the process of adding a dynamic source for a select input in manual workflows.
Step 4 - New ticket notification
Discover the fundamentals of automated workflows by exploring the Step 4. Learn how to capture events from Zendesk and run an actions in response to these events.
Step 5 - Detailed new ticket notification
Check out this step to learn the process of data transfer between workflow nodes, which helps in building a more comprehensive context.
Step 7.1 - Assign ticket
This step helps you through the process of creating a manual workflow using a simple form to assign a ticket to a Zendesk user.
Step 7.2 - Actionable new ticket notification
In the final step, you will learn how to create a workflow that triggers whenever a new ticket is generated on Zendesk. This workflow will send notifications to users through Slack. To enhance the functionality, actionable workflow buttons will be added into the Slack message, allowing users to initiate additional workflows without the need to switch tools.
Step 6 - New ticket notification with conditions
Discover how to enhance your workflows by adding logical conditions, enabling you to effectively create complex business processes.
Step 1 - Create a simple ticket
This step explains the basics of manual trigger workflows. It creates a simple form to create a ticket in Zendesk with only a subject field.