Other use cases

Statuspage update

Inform customers about the incident status, updates and resolutions with Statuspage in Slack.

What's it for:

  • Manage external communication on Statuspage from Slack.
  • Make announcements on incident updates.
  • Report users when the incident is resolved.

How it works:

If you are using Statuspage, you can automatically create a Statuspage incident when a PagerDuty incident is created.

The Statuspage incident is synced with the PagerDuty incident. As the PagerDuty incident's status changes, the incident in Statuspage is updated accordingly.

If you do not want to create Statuspage incidents automatically, but still want to announce specific incidents through Statuspage, Actioner also enables you to create, update or resolve Statuspage incidents through the smart reminders in incident war rooms.

You can create an incident in Statuspage by simply clicking a button in the war room. You can use quick action buttons to create a Statuspage incident when there is a PagerDuty incident, or update the Statuspage incident as your incident is identified and progresses, or resolve it when the PagerDuty incident is solved.

Use case app
Slack-first incident management with PagerDuty
No items found.
No items found.
Learn how to use this app
Check out the guide

Frequently asked questions

Can I use this app with a different incident management tool other than PagerDuty?

This app is particularly designed for PagerDuty but you can easily adapt it to work with any other incident management tool with public APIs. Add a new connection for your tool, and update the actions and workflows accordingly.

We don't use Jira or Statuspage in our incident management process. Can I still use this app?

Yes! The workflows and actions designed for issue tracking or external communication are independent of the other actions and workflows. Your app will work even if they're not a part of your incident management process.

Can I use another issue tracking tool other than Jira?

Yes. Follow-up tasks can be created with any other tools with public APIs. Add a new connection for your ticketing tool, and update the Create follow-up issue action accordingly.

Can I use another status update tool other than Statuspage?

Yes! External updates can be sent with any other tools with public APIs. Add a new connection for your status tool, and update the status entry action accordingly.

Our incident management process includes more tools. Can I also use them via Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing Incident management app.