Assign and resolve Zendesk tickets by adding emojis to messages in the triage channel.
With just a glimpse of an emoji, update your Zendesk ticket in Slack! Emojis provide an added benefit by enabling your team to quickly scan the channel for unassigned or unresolved tickets, thus optimizing ticket management and ensuring timely resolutions. With Actioner, your team saves time with the help of emojis and improves productivity in Slack!
When a new Zendesk ticket is created, Actioner performs a seamless task by promptly sending a real-time notification to your support team's designated triage channel in Slack. This feature ensures that incoming requests or issues are immediately brought to your team's attention, streamlining the process of handling support cases.
Actioner stands out with its intelligent use of emojis, elevating ticket management to new levels of efficiency.
With the eyes 👀 emoji, you can swiftly assign the ticket to yourself, making sure it lands in the right hands.
And when you've successfully solved a ticket, the check mark ✅ emoji is there to help you mark it as "solved," keeping things nice and tidy.
💡 Actioner goes beyond mere ticket updates. You can harness the power of emojis to create new tickets as well.
Visit related help doc for more information on setup and customizations ➡️