Assign and resolve Zendesk tickets by adding emojis to messages in the triage channel.
With just a glimpse of an emoji, update your Zendesk ticket in Slack! Emojis provide an added benefit by enabling your team to quickly scan the channel for unassigned or unresolved tickets, thus optimizing ticket management and ensuring timely resolutions. With Actioner, your team saves time with the help of emojis and improves productivity in Slack!
When a new Zendesk ticket is created, Actioner performs a seamless task by promptly sending a real-time notification to your support team's designated triage channel in Slack. This feature ensures that incoming requests or issues are immediately brought to your team's attention, streamlining the process of handling support cases.
Actioner stands out with its intelligent use of emojis, elevating ticket management to new levels of efficiency.
With the eyes ๐ emoji, you can swiftly assign the ticket to yourself, making sure it lands in the right hands.ย
And when you've successfully solved a ticket, the check mark โ emoji is there to help you mark it as "solved," keeping things nice and tidy.
๐ก Actioner goes beyond mere ticket updates. You can harness the power of emojis to create new tickets as well.
Visit related help doc for more information on setup and customizations โก๏ธ
โ
Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.
You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.
Yes! You can customize your app, and change the emojis in your workflows through AppConfigs. Please check out Conversational ticketing with Zendesk help doc for more information.
To add new request and triage channels, you can run Set up request and triage channels workflow. After running this workflow, do not forget to invite Actioner to your new request channel! Please check out Conversational ticketing with Zendesk help doc for more information.
