Other use cases

Update Zendesk tickets with Slack emojis

Assign, close, and escalate Zendesk tickets by adding emojis to messages in the #triage channel.

How it works:

When a new Zendesk ticket is created, Actioner sends support team a real-time notification in their #triage channel. They can add emojis to quickly update tickets.

  • 👀 emoji assigns the ticket to the user who added it.
  • ✅ emoji changes the ticket status to solved.

Your support agents can save time by using emojis to update Zendesk tickets and focus on solving cases as soon as they come in. By going through notifications in the #triage channel, your support team can see assigned, solved or escalated tickets.

Quickly update tickets with using Slack emoji reactions
Quickly update tickets with using Slack emoji reactions

You can also create a ticket using 🎫 ticket emoji or escalate it to development by adding ✋ hand emoji.

With Actioner, your team saves time with the help of emojis and improves productivity in Slack.

Use case app
Conversational ticketing with Zendesk
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Learn how to use this app
Check out the guide

Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use other emojis?

Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.