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Post-incident checklist

Ensure everyone is reminded of critical tasks in Slack after an incident is solved in PagerDuty using Actioner's PagerDuty and Slack integration.

How it works:

  1. When there is a new PagerDuty incident, an incident war room is created by Actioner. War room is a Slack channel dedicated for an incident and brings all stakeholders together and helps them communicate faster during the incident and collaborate on resolving the incident. Actioner invites all stakeholders, the incident responders and the incident assignees to war room.
  2. Slack notifications sent to incident war room include smart actions that enable your incident response teams to manage the incident without leaving Slack.
  3. Actioner also sends smart reminders in the incident war room. During the incident lifecycle, stakeholders also get posts such as how to best handle incidents.
  4. Most importantly, right after the incident resolution, these reminders notify your incident response teams to create Statuspage incidents, follow-up tasks in Jira and write post-mortems.
  5. If you are using Jira, you can quickly create follow-up tasks when the incident is resolved.
  6. If you are using Statuspage, you can automatically create Statuspage incident when the PagerDuty incident is created. As the PagerDuty incident's status changes, the incident in Statuspage is updated accordingly. If you do not want to create Statuspage incidents automatically, but still want to announce specific incidents through Statuspage, Actioner's incident management solution also enables you to create, update or resolve Statuspage incidents through the smart reminders in incident war rooms.

Some other handy workflows

Incident war rooms in Slack

Bring everyone to the same Slack channel with key information about the current incident in PagerDuty.

Incident and on-call management with PagerDuty

On-call handoff

Manage PagerDuty on-calls without leaving Slack.

Incident and on-call management with PagerDuty

Incident lifecycle management

Manage and track end-to-end incident lifecycle through Slack by connecting all your IM apps with Actioner.

Incident and on-call management with PagerDuty

Frequently asked questions

Can I use this app with a different incident management tool other than PagerDuty?

This app is particularly designed for PagerDuty but you can easily adapt it to work with any other incident management tool with public APIs. Add a new connection for your tool, and update the actions and workflows accordingly.

We don't use Jira or Statuspage in our incident management process. Can I still use this app?

Yes! The workflows and actions designed for issue tracking or external communication are independent of the other actions and workflows. Your app will work even if they're not a part of your incident management process.

Can I use another issue tracking tool other than Jira?

Yes. Follow-up tasks can be created with any other tools with public APIs. Add a new connection for your ticketing tool, and update the Create follow-up issue action accordingly.

Our incident management process includes more tools. Can I also use them via Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing Incident management app.