Get notified in Slack whenever there is a new ticket in your Zendesk instance.
Integrating Zendesk ticket notifications into your Slack workspace streamlines communication, enhances collaboration, and increases team productivity by consolidating notifications in one place.
With real-time updates and transparency from Zendesk ticket notifications in your Slack workspace, your team will be able to respond to tickets faster, leading to higher customer satisfaction. Your support team spends less time switching between platforms resulting in increase in productivity and workflow efficiency. You can improve collaboration with Conversational ticketing leading to more efficient problem-solving and better ticket resolution.
Actioner enables your agents to keep up with new requests as soon as they come into your queue. When a new Zendesk ticket is created, your team receives a real-time notification in their triage channel.
The Slack post sent to your triage channel contains a summary of the ticket, including its ID, priority, status, requester and the assignee.
Any update on the ticket or any comment added to the ticket can be tracked from this notification. With an update on the ticket, Actioner sends a thread reply showing the updated ticket field and its value.
Similarly, when somebody adds a new comment, Actioner sends it as a reply to this thread. Your support team can to track the lifecycle of the ticket from one single thread.
Visit related help doc for more information on setup and customizations ➡️
Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.
You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.
Yes! You can customize your app, and change the emojis in your workflows through AppConfigs. Please check out Conversational ticketing with Zendesk help doc for more information.
To add new request and triage channels, you can run Set up request and triage channels workflow. After running this workflow, do not forget to invite Actioner to your new request channel! Please check out Conversational ticketing with Zendesk help doc for more information.
