Other use cases

New ticket alerts

Get notified in Slack whenever there is a new ticket in your Zendesk instance.

How it works:

  1. When a new Zendesk ticket is created, support team receives a real-time notification in their #triage channel.
  2. Slack notifications sent to #triage channel include smart follow-up action buttons.
  3. Any ticket updates can be tracked from the ticket thread.
  4. Support agents can send a comment to the requester by replying from the ticket thread.
  5. Support agents can send an internal note by adding a lock emoji at the beginning of their comments in the ticket thread.
  6. Any public or private comment is added to the ticket thread as soon as requester replies or a support team member adds an internal note to the ticket.

Actioner enables support agents to keep up with new requests as soon as they are created. Through Slack notifications, agents can quickly connect and communicate with requesters through the ticket threads and continue to track any updates and comments on the ticket as soon as they happen.

Get notified of new Zendesk tickets in your #triage channel in Slack.
Get notified of new Zendesk tickets in your #triage channel in Slack.
Use case app
Conversational ticketing with Zendesk
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Learn how to use this app
Check out the guide

Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use other emojis?

Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.