Other use cases

Escalate to development

Update the Zendesk group of your tickets in Slack and automatically open a Jira issue when the request requires the Development team's efforts.

How it works:

Actioner automatically escalates the ticket to the development group in Zendesk and opens a corresponding Jira issue.

  1. Add hand ✋ emoji or use Escalate to Development button in #triage channel.
  2. Ticket gets automatically assigned to Development group in Zendesk.
  3. A new corresponding Jira issue is opened from Zendesk ticket.
  4. Ticket thread in #triage channel gets updated with the Jira issue's link.

Actioner enables support agents to automatically escalate tickets to development teams and save their time for automatically opening Jira issues as corresponding to Zendesk tickets.

A Jira issue is created from a Zendesk ticket automatically
A Jira issue is created from a Zendesk ticket automatically
Use case app
Conversational ticketing with Zendesk
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Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use other emojis?

Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.