Raise requests in Zendesk by adding emoji reactions to Slack messages in dedicated request channels.
Actioner’s conversational ticketing solution allows you to create Zendesk ticket just by adding 🎫 emoji to a Slack message. Providing your support team with time and effort savings.
Actioner allows you to create Zendesk tickets with just a glimpse of an emoji in Slack. Your support agents and requesters can also track the resolution process effortlessly through Slack threads. This is how it works:
➡️ If you created new channels: Actioner will create Zendesk tickets from Slack messages sent to the #actioner-request channel when ticket emoji is added-- this is set by default.
➡️ If you want to use your existing channels:
💡 Don't forget to invite Actioner to your channels in Slack (Simply type @Actioner and click Send now).
💡 If you require a form to be filled while creating a ticket, please check our Prompt users to raise their requests use case ➡️