Other use cases

Create ticket with emoji

Open requests in Zendesk by adding emoji reactions to Slack messages.

How it works:

  1. A new Zendesk ticket is created when a ticket 🎫  emoji is added to a message in a dedicated Slack channel.
  2. Internal support team automatically gets notified of the new ticket.
  3. Slack notifications sent to support agents and requesters include smart follow-up action buttons.
  4. Requester and agent can communicate by replying to each other from the Slack threads.
Ticket created when a ticket 🎫 emoji is added to a message.
Ticket created when a ticket 🎫 emoji is added to a message.

Actioner enables a seamless experience between requesters and the support agents, saving everyone time to focus on their work. Through Slack notifications, agents and requesters can quickly connect and communicate with each other through a Slack conversation.

Use case app
Conversational ticketing with Zendesk
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Learn how to use this app
Check out the guide

Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use other emojis?

Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.