Open requests in Zendesk by adding emoji reactions to Slack messages.
Actioner enables a seamless experience between requesters and the support agents, saving everyone time to focus on their work. Through Slack notifications, agents and requesters can quickly connect and communicate with each other through a Slack conversation.
Manage the entire Zendesk ticket lifecycle, and prioritize and resolve tickets by tracking updates in Slack.
Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.
You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.
Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.