Automatically raise requests with the messages posted to dedicated request channels in Slack.
Actioner’s conversational ticketing solution allows you to turn Slack messages automatically into Zendesk tickets. So that your support team can save time and effort in their daily workflow.
Turning Slack messages into Zendesk tickets is a pretty neat feature helping both requesters and support agents to track processes effortlessly. Here’s how it works:
If you created new channels:
Actioner will create Zendesk tickets from Slack messages sent to the #actioner-request channel when ticket emoji is added-- this is set by default. You can always change this rule following these steps:
If you want to use your existing channels:
💡 After you run this setup workflow, you need to add Actioner to the channels in Slack by mentioning Actioner (Simply type @Actioner and click Send now).
💡 If you require a form to be filled while creating a ticket, please check our Prompt users to raise their requests use case ➡️
Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.
You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.
Yes! You can customize your app, and change the emojis in your workflows through AppConfigs. Please check out Conversational ticketing with Zendesk help doc for more information.
To add new request and triage channels, you can run Set up request and triage channels workflow. After running this workflow, do not forget to invite Actioner to your new request channel! Please check out Conversational ticketing with Zendesk help doc for more information.
