Other use cases

Archive tickets

When Zendesk tickets are closed, archive them in Slack quickly to focus on other requests in your queue.

How it works:

Within the triage channel, the Slack messages with the corresponding tickets become smaller when archived after it is solved.

  • When a Zendesk ticket's status is updated to Closed, the ticket details in #triage channel is automatically collapsed.
  • Creating follow up ticket action is automatically populated.

Actioner enables a seamless experience for support agents, saving their time to focus on their work. Through smart action buttons, agents can quickly update tickets or create follow up tickets when they are closed. After installing the support solution app, you can fully customize Slack notifications and the actions following them.

Archiving closed Zendesk tickets in Slack
Archiving closed Zendesk tickets in Slack
Use case app
Conversational ticketing with Zendesk
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Frequently asked questions

Can I use this app with a different ticketing tool?

Conversational ticketing app is tailored for Zendesk. If you are using another tool such as Freshdesk or Jira Service Management, etc. you can use Actioner to build a conversational ticketing app that works with your system.

Our ticket management process includes more tools. Can I also use them with Actioner?

You can use as many tools as you want with Actioner as long as they have public APIs. You can create new connections, actions, and workflows that send data from your own tools and combine them with the existing app.

Can I use other emojis?

Yes! After installing the app, find the workflow that listens to that specific emoji and update it with your emoji in the Emoji field.